Clear Answers to Technical, Operational, and Billing Questions.
Everything you need to know about how Fihi executes safe order actions, trains on your store policies, and integrates into your existing commerce stack.
Clear Answers to Technical, Operational, and Billing Questions.
Everything you need to know about how Fihi executes safe order actions, trains on your store policies, and integrates into your existing commerce stack.
Fihi implements a dual-layer safety architecture combining deterministic boundary verification and customer identity authentication. First, the AI cannot execute any financial mutation (refunds, cancellations, discount codes) unless the order satisfies explicit merchant-defined boundary rules—such as requiring the order to be in an unfulfilled status and within a strict timeframe (e.g., within 60 minutes of checkout). Second, for unauthenticated channels like Instagram DMs or website chat, Fihi dispatches a one-time cryptographic 6-digit passcode (OTP) to the customer's verified phone or email on file before unlocking order modifications. If any verification step fails, the request is immediately escalated to your human team.
Zunn Fihi is an enterprise commerce workbench engineered with deterministic boundaries. It cannot issue refunds above your authorized ceiling, mutate fulfilled consignments, or promise unauthorized inventory. For high-risk or ambiguous requests, tickets are escalated to your human team with pre-drafted summaries.
Interactive Store Support Sandbox & Demo
Simulate customer interactions, trigger live order modifications, inspect policy guardrails, and see exact confidence scores before deploying to your customers.
Autonomous AI Store Actions & Resolution Engine
Set strict boundary policies. Let Fihi execute order cancellations, address updates, returns, and inventory checks with 100% deterministic guardrails.
Store Data Isolation, Zero Model Training & Governance
Single-tenant database partitions, TLS 1.3 encryption, automatic PII redaction, and strict zero foundation model training guarantees.