AI That Doesn't Just Talk. It Resolves Orders Safely.
Set strict boundary policies. Let Fihi execute order cancellations, address updates, returns, and inventory checks with 100% deterministic guardrails.
AI That Doesn't Just Talk. It Resolves Orders Safely.
Set strict boundary policies. Let Fihi execute order cancellations, address updates, returns, and inventory checks with 100% deterministic guardrails.
Cancel Unfulfilled Order
Safely cancels an order if unfulfilled and placed within the merchant-defined cancellation window.
Order.fulfillment_status == 'unfulfilled' && Order.age <= 60m && Customer.authenticated == true
{
"reason": "customer",
"email": true,
"restock": true
}Why Conversational Chatbots Fail Ecommerce
Standard LLM chatbots hallucinate return windows, make unauthorized refund promises, and lack permissions to actually mutate store state. Merchants end up having to clean up after the bot.
The 12 Deterministic Store Actions
Shopify & WooPre-built read/write actions for order cancellations, shipping updates, variant exchanges, refunds, courier labels, invoice resends, and COD confirmation.
Guardrail & Policy Engine
Zero HallucinationSpecify exact financial and time limits: cancellations only within 60 minutes, refunds capped at $75, and courier tracking verified before claims.
Multi-Factor Customer Verification
Cryptographic OTPPrevents social engineering: customer requests over social DMs or chat require a 6-digit OTP dispatched to their registered phone or email.
Explainable Audit Logs
100% AuditedEvery autonomous action records an immutable JSON trace detailing intent classification confidence, policy checks passed, and store API responses.
Deterministic Execution Pipeline
How Fihi safely mutates storefront state without risking customer confusion or courier disputes.
Zero-Shot Intent Classification
Incoming text is classified into an actionable schema with confidence grading.
Deterministic Guardrail Verification
Order status, time window, and merchant financial thresholds are validated.
Idempotent Store API Execution
API call is executed, inventory updated, customer notified, and action logged.
Ready to automate your high-volume store actions?
Configure custom guardrails and test all 12 endpoints in our staging sandbox.
Ecommerce Automation Workflows & Rule Builder
Design visual if-then triggers that automatically tag tickets, assign specialized agents, notify warehouse managers, and execute immediate actions.
3-Pane Omnichannel Unified Conversation Inbox
Consolidate email, storefront chat, WhatsApp, Instagram DMs, and Facebook inquiries into a high-speed command center with native order modification actions at your fingertips.
Ecommerce Customer & Order Context Sidebar
Every support ticket is automatically enriched with lifetime order value, real-time courier checkpoints, past return frequencies, and instant store actions.