Automate Routine Logistics. Prioritize High-Stakes Customers.
Design visual if-then triggers that automatically tag tickets, assign specialized agents, notify warehouse managers, and execute immediate actions.
Automate Routine Logistics. Prioritize High-Stakes Customers.
Design visual if-then triggers that automatically tag tickets, assign specialized agents, notify warehouse managers, and execute immediate actions.
Incoming Customer Message
Triggers on new message across WhatsApp Business API, Live Chat Widget, or Instagram DM.
Guarded Policy Checks
Autonomous Execution
Manual Ticket Triage is Breaking Your Team
Customer support leads spend hours every morning manually reviewing, tagging, and assigning tickets that could be categorized and routed in milliseconds by deterministic logic.
Before any workflow rule activates in production, Fihi automatically runs the logic against your last 1,000 historical support tickets to verify resolution accuracy and prevent accidental fulfillment locks.
Visual IF-THEN Logic Canvas
No-Code CanvasCombine triggers based on customer lifetime spend, channel origin, sentiment, delivery status, and SKUs with branching action paths.
Intent-Driven Auto-Tagging
Zero-Shot TagsZero-shot semantic understanding maps variations like 'where is my box' and 'haven't received my jacket' to unified categories without brittle keyword rules.
Automated Courier & Warehouse Escalation
Webhook TriggersWhen courier webhooks flag delivery failure or delayed transit, Fihi triggers proactive WhatsApp templates asking buyers for updated instructions.
Historical Sandbox AutoQA Testing
Loop-Safe EngineTest new rules against your past 10,000 resolved tickets in seconds to verify deflection rates and eliminate policy conflicts before going live.
Rule Execution Lifecycle
How business logic is modeled, tested in historical sandbox, and safely committed to production.
Trigger Event Received
New ticket, order status webhook, or customer message arrives.
Multi-Condition Evaluation
LTV thresholds, delivery age, and message sentiment are checked in parallel.
Automated Action Dispatch
Priority assigned, tags appended, and courier action triggered.
Ready to construct custom autonomous store workflows?
Design complex branching logic with zero code and verified courier guardrails.
Autonomous AI Store Actions & Resolution Engine
Set strict boundary policies. Let Fihi execute order cancellations, address updates, returns, and inventory checks with 100% deterministic guardrails.
3-Pane Omnichannel Unified Conversation Inbox
Consolidate email, storefront chat, WhatsApp, Instagram DMs, and Facebook inquiries into a high-speed command center with native order modification actions at your fingertips.
Ecommerce Support Analytics & Revenue Attribution
Track your exact AI deflection rates, CSAT scores, and every dollar generated when presale chat recommendations convert into completed store purchases.