Measure Autonomous Resolutions and Attributed Revenue.
Track your exact AI deflection rates, CSAT scores, and every dollar generated when presale chat recommendations convert into completed store purchases.
Measure Autonomous Resolutions and Attributed Revenue.
Track your exact AI deflection rates, CSAT scores, and every dollar generated when presale chat recommendations convert into completed store purchases.
Resolved end-to-end with zero human agent escalation.
Versus 18m human team baseline across multi-channel queues.
Scored across 42,000+ verified post-resolution ratings.
Direct checkout completions driven by conversational chat recommendations.
Auto-sent within 15 minutes of cart stall with real inventory count.
Complementary styling suggestions generated dynamically per SKU.
Proactive restock alerts on previous sizes and favorite collections.
Customer Support Treated as a Cost Sink
Without granular attribution, store leadership views support as a pure operational expense, missing the millions in saved customer retention and presale conversational conversions.
Autonomous Resolution Rate
Zero-Touch MetricsMonitor end-to-end zero-touch ticket resolutions segmented by channel, time of day, customer tier, and specific issue categories.
Conversational Revenue Attribution
24h Window SyncTrack sales generated when presale recommendations convert into checkout completions within 24 hours.
Agent Velocity & Handle Time Breakdown
Agent LeaderboardCompare first response times, handle times, and CSAT scores across internal agents and external BPO teams.
Sentiment & Frustration Trajectory
Sentiment TrendlineMonitor real-time sentiment shifts across conversations to spot recurring product defects and logistics bottlenecks.
Attribution & Telemetry Engine
How telemetry events are streamed, verified, and reconciled with financial merchant accounts.
Interaction Token Tracking
Chat recommendations inject a cryptographic session token into cart items.
Checkout Order Reconciliation
Completed orders are matched against interaction timestamps in Shopify.
Executive Revenue Attribution
Attributed sales and deflection savings are reflected in the executive dashboard.
Ready to inspect your real-time customer resolution metrics?
Connect your store and see immediate resolution benchmarks and revenue uplift.
Ecommerce Automation Workflows & Rule Builder
Design visual if-then triggers that automatically tag tickets, assign specialized agents, notify warehouse managers, and execute immediate actions.
3-Pane Omnichannel Unified Conversation Inbox
Consolidate email, storefront chat, WhatsApp, Instagram DMs, and Facebook inquiries into a high-speed command center with native order modification actions at your fingertips.
Ecommerce Support Solutions by Scale & Channel
From emerging brands automating their very first support queue to multi-region global retailers managing 100,000 monthly inquiries across 12 storefronts.