Conversational Voice Agents That Speak and Listen Like Humans.
Sub-300ms glass-to-glass latency, natural turn-taking, intelligent interruption handling, and native SIP/PBX integration for customer service phone lines.
Conversational Voice Agents That Speak and Listen Like Humans.
Sub-300ms glass-to-glass latency, natural turn-taking, intelligent interruption handling, and native SIP/PBX integration for customer service phone lines.
Legacy Voice Bots Frustrate Callers with Dead Air and Collisions
Traditional interactive voice response (IVR) systems force callers into rigid numeric trees or robotic wait times. Audio collisions happen whenever a customer tries to interrupt, resulting in abandoned calls and frustrated customers.
Agent: “Welcome to Premier Medical. How may I assist you today?”
Caller: “I need to move my appointment to Thursday at 4 PM.”
Agent: “Done! Rescheduled for Thursday at 4:00 PM. A confirmation text was sent.”
Conversational Audio Capabilities
Sono listens continuously while speaking. When a caller interrupts, audio playback halts in under 50ms without audio collisions.
Inserts natural acoustic confirmations ('Got it, checking that now') while fetching records, eliminating awkward phone silence.
Connect directly to Twilio Voice, Asterisk, FreeSWITCH, Vonage, and Genesys via standard SIP URI forwarding and WebRTC.
Agents query SQL databases, verify caller identity via SMS OTP, mutate order tables, and schedule calendar appointments mid-call.
Conversational Voice Loop Architecture
Sub-300ms glass-to-glass turn-taking from telephone SIP packets to neural speech output.
Incoming Audio Frame Ingestion
SIP trunk or WebRTC socket delivers raw 8kHz/16kHz audio frames directly to the streaming pipeline.
Endpointing & Intent Extraction
Neural voice activity detection (VAD) detects speech boundaries and suppresses ambient background noise.
Real-Time Tool Execution
Agent executes CRM lookups or scheduling mutations, streaming backchannel audio to keep caller engaged.
Streaming Neural Voice Return
Sono synthesizes audio chunks instantaneously over the telephony channel for seamless conversational flow.
Enterprise Voice AI Infrastructure & Telephony
Deploy dedicated GPU clusters, run on-premises in air-gapped environments, and maintain strict data residency with custom SLAs tailored for telecommunications and banking.
Multilingual Speech-to-Text (ASR) API
Transcribe audio in real time with sub-150ms streaming latency. Unrivaled accuracy for complex Bengali conjuncts, mixed English code-switching, and multi-speaker conferences.
Voice AI API, SDKs & WebSockets
Official SDKs for Python, Node.js, and Next.js. Bi-directional WebSockets for real-time streaming, comprehensive webhooks, and predictable per-character pricing.