Engineered for Fast-Growing DTC and Scaled Enterprise Retail.
From emerging brands automating their very first support queue to multi-region global retailers managing 100,000 monthly inquiries across 12 storefronts.
Engineered for Fast-Growing DTC and Scaled Enterprise Retail.
From emerging brands automating their very first support queue to multi-region global retailers managing 100,000 monthly inquiries across 12 storefronts.
Emerging DTC Brands
Avoid hiring dedicated support staff while providing 24/7 coverage
Save 20+ hours of founder support time weekly
Fast-Growing Mid-Market
Survive Black Friday & seasonal flash sales without queue collapse
Absorb 60%+ of routine logistics inquiries autonomously
Multi-Store Enterprise Retail
Centralized policy governance, audit logs & dedicated SLA guarantees
Sub-3.0s mean resolution latency across 100k+ tickets
One-Size-Fits-All Helpdesks Don't Scale
Small DTC teams get priced out by per-seat costs while massive multi-store retailers struggle with lack of multi-region routing, audit logs, and granular permission controls.
Emerging DTC Brands ($50k–$250k/mo)
24/7 CoverageResolve repetitive logistics inquiries autonomously, giving solo founders and small teams the bandwidth to focus on marketing and product development.
Fast-Growing Mid-Market ($250k–$1M/mo)
Flash Sale ReadySurvive Black Friday and seasonal flash sales effortlessly, absorbing traffic surges with sub-second response times and instant cart checkouts.
Multi-Store Enterprise Retail ($1M+/mo)
Multi-Region SyncUnify customer support across multiple regional storefronts, currencies, and languages with centralized policy enforcement and role-based permissions.
High-Volume Social & COD Commerce
COD Fraud DefenseBuilt for South Asian social sellers managing thousands of Instagram DMs, Facebook comments, and WhatsApp COD order confirmations.
Merchant Scaling Framework
How our multi-tenant infrastructure scales seamlessly from hundreds of daily shipments to massive flash sales.
Store Profile Assessment
Analyze monthly ticket volume, regional couriers, and primary customer channels.
Custom Boundary Configuration
Configure policy guardrails, refund thresholds, and brand voice persona.
Live Production Rollout
Deploy autonomous resolution with zero human disruption and continuous monitoring.
Ready to tailor Fihi for your store volume?
Schedule an architectural sizing session with our high-volume retail engineers.
3-Pane Omnichannel Unified Conversation Inbox
Consolidate email, storefront chat, WhatsApp, Instagram DMs, and Facebook inquiries into a high-speed command center with native order modification actions at your fingertips.
Autonomous AI Store Actions & Resolution Engine
Set strict boundary policies. Let Fihi execute order cancellations, address updates, returns, and inventory checks with 100% deterministic guardrails.
Ecommerce Support Analytics & Revenue Attribution
Track your exact AI deflection rates, CSAT scores, and every dollar generated when presale chat recommendations convert into completed store purchases.