Train Your AI on Your Exact Policies in Under 5 Minutes.
Sync your existing Help Center, paste return policy links, or upload PDF sizing charts. Fihi grounds every response strictly in verified merchant data.
Train Your AI on Your Exact Policies in Under 5 Minutes.
Sync your existing Help Center, paste return policy links, or upload PDF sizing charts. Fihi grounds every response strictly in verified merchant data.
84 indexed policy documents · 1,420 vector chunks · Last synced: 12 minutes ago
Constraints are compiled directly into the system inference prompt and post-filtered before customer delivery.
The Danger of Untrained Generic AI
Standard LLMs will happily invent 60-day return windows or promise free replacement items when they don't know the store's real policy, creating massive friction with customers.
1-Click Store Content Crawler
Auto-CrawlerEnter your store URL: Fihi ingests your shipping terms, return windows, exchange procedures, and product specifications into vector embeddings.
Strict Negative Constraints
Zero FabricationHard negative constraints prevent fabrication: if an answer is not in your verified policies, Fihi gracefully escalates to a human agent.
Brand Voice Persona Calibration
Brand Voice SyncTune persona sliders for formality, empathy, and conciseness, enforcing custom rules like 'Never use emojis' or 'Always address by first name'.
Continuous Learning from Agent Edits
Delta LearningWhen an agent edits a drafted response, Fihi analyzes the delta to learn team preferences for novel edge cases.
Knowledge Grounding Workflow
How policies are chunked, validated, and strictly guarded against unauthorized deviations.
URL & Document Ingestion
Return policies, FAQ pages, and sizing guides are parsed and indexed.
Negative Boundary Enforcement
Retrieval guardrails verify that answer evidence exists prior to drafting.
Grounded Merchant Reply
AI delivers accurate answer adhering strictly to store documentation.
Ready to align your brand voice and policy guardrails?
Ingest your Shopify FAQ, return policies, and courier agreements in minutes.
Autonomous AI Store Actions & Resolution Engine
Set strict boundary policies. Let Fihi execute order cancellations, address updates, returns, and inventory checks with 100% deterministic guardrails.
Ecommerce Live Chat & Sales Assistant Widget
Sub-50ms lightweight script. Embedded order lookups, real-time product recommendations, and instant answers in your authentic brand voice.
Fihi Technical, Operational & Billing Questions
Everything you need to know about how Fihi executes safe order actions, trains on your store policies, and integrates into your existing commerce stack.