Every Channel, Every Order, Every Customer. One Single Screen.
Consolidate email, storefront chat, WhatsApp, Instagram DMs, and Facebook inquiries into a high-speed command center with native order modification actions at your fingertips.
Every Channel, Every Order, Every Customer. One Single Screen.
Consolidate email, storefront chat, WhatsApp, Instagram DMs, and Facebook inquiries into a high-speed command center with native order modification actions at your fingertips.
ভাইয়া আমি ভুল করে অফিসের ঠিকানা দিয়েছি। পার্সেলটি কি ধানমন্ডি রোড ৮, বাড়ি ১২ এর বাসায় পাঠানো যাবে?
প্রিয় ফারজানা আপু, আপনার ডেলিভারি ঠিকানা সফলভাবে পরিবর্তন করে 'বাড়ি ১২, রোড ৮, ধানমন্ডি, ঢাকা ১২০৫' আপডেট করা হয়েছে। অর্ডারটি এখনও ওয়্যারহাউজ প্যাকিংয়ে আছে, তাই অতিরিক্ত কোনো চার্জ লাগবে না।
update_shipping_address(orderId: 'DH-40921', newAddress: 'House 12, Road 8, Dhanmondi, Dhaka 1205')The Cost of Fragmented Support Tabs
Ecommerce support agents spend up to 40% of their day switching between Shopify admin tabs, courier portals, and social messaging channels. Context is lost, customer tempers flare, and handle times skyrocket.
Single Identity Across All Channels
Zero Lost ContextFihi automatically maps customer phone numbers, social handles, and email addresses to a single customer master profile for seamless context continuity.
3-Pane High-Velocity Layout
Sub-100ms RenderLeft pane: smart queues sorted by urgency and VIP tier. Center pane: full conversation timeline. Right pane: live order telemetry and 1-click store actions.
AI Co-Pilot & Dynamic Drafting
1-Click SendFor tickets requiring human judgment, Fihi drafts responses based on brand tone guidelines and real-time store inventory. Review and dispatch with [Tab].
Collision Detection & Live Presence
Zero Duplicate RepliesLive presence indicators show when another team member or autonomous AI is viewing or typing, preventing conflicting answers.
How the Unified Inbox Operates
Every conversation follows a deterministic 4-stage lifecycle ensuring absolute order safety.
Omnichannel Message Ingestion
Customer inquiries from webchat, WhatsApp, Instagram, and email stream into an indexed queue.
Identity & Order Context Hydration
Customer profile and recent Shopify orders are loaded into the right sidebar automatically.
Autonomous Action or 1-Click Dispatch
The request is either resolved autonomously by AI or drafted for instant agent dispatch.
Ready to deploy the Unified Omnichannel Merchant Inbox?
Connect your WhatsApp Business API and Shopify store in under 15 minutes.
Ecommerce Customer & Order Context Sidebar
Every support ticket is automatically enriched with lifetime order value, real-time courier checkpoints, past return frequencies, and instant store actions.
Autonomous AI Store Actions & Resolution Engine
Set strict boundary policies. Let Fihi execute order cancellations, address updates, returns, and inventory checks with 100% deterministic guardrails.
Ecommerce Live Chat & Sales Assistant Widget
Sub-50ms lightweight script. Embedded order lookups, real-time product recommendations, and instant answers in your authentic brand voice.